Refund policy
Our Refund Promise
At OptiLive, your satisfaction is our top priority.
If you are not fully happy with your purchase, we offer a full refund – no need to return the item.
How It Works
-
Contact Us:
Email us at info@optilive.net within 30 days of receiving your order. -
Send a Photo:
Include a photo of the item and a short description of the issue. -
Refund:
Once your request is verified, we will issue a 100% refund to your original payment method. -
Keep or Donate:
You may keep the item or consider donating it to someone in need.
Why We Do This
We believe in reducing unnecessary shipping and waste.
By avoiding returns, we lower our environmental impact while ensuring you are never stuck with a product you don’t love.
Important Notes
- Refund requests must be submitted within 30 days of delivery.
- Shipping costs (if any) are non‑refundable.
- Refunds are processed within 5–10 business days after approval.
Need Help?
We’re here to assist you!
If you have any questions about your order or this policy, please contact us at info@optilive.net.